Privacy Policy
At KoalaTech Solutions, we are committed to protecting your privacy and ensuring the security of your personal data when you use our online platform. This policy outlines how we collect, use, and safeguard your information in compliance with the Australian Privacy Principles (APPs) and the General Data Protection Regulation (GDPR).
Information We Collect
We collect information that you provide directly to us as well as data collected automatically through your interaction with our services.
- Personal details such as name, contact information, and company details
- Account credentials and authentication data
- Usage data including IP address, browser type, and pages accessed
- Correspondence and communication records with our team
How We Use Your Information
Your information is used to deliver and improve our IT and software development services, communicate effectively, and comply with legal obligations. Specific purposes include:
- Providing and managing custom software development and cloud computing solutions
- Responding to inquiries, support requests, and consultations
- Conducting security and performance monitoring of our services
- Fulfilling legal, regulatory, and contractual requirements
Data Sharing and Disclosure
We do not sell or lease your personal data. We may share information with trusted third-party providers who support our services, under strict confidentiality and data protection agreements. These include:
- Cloud service providers
- Cybersecurity and IT infrastructure partners
- Legal and regulatory authorities as required by law
Data Retention
We retain personal information only as long as necessary for the purposes described, or to meet legal and regulatory obligations. When data is no longer required, it will be securely deleted or anonymized.
Your Rights
You have rights under applicable privacy laws regarding your personal data, including:
- Accessing and obtaining a copy of the personal data we hold about you
- Requesting correction of inaccurate or incomplete information
- Requesting erasure of your personal data where permitted
- Objecting to or restricting certain processing activities
- Data portability in a structured, commonly used format
To exercise your rights or for any privacy-related inquiries, please contact us at our physical address below.
Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Regular reviews and audits are conducted to maintain data security standards.
Cookies and Tracking Technologies
Our platform may use cookies and similar technologies to enhance user experience, analyse usage patterns, and improve service performance. You can manage your cookie preferences via your browser settings.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services after changes constitutes acceptance.
Contact Information
KoalaTech Solutions
42 Macquarie Street, Suite 5
Sydney, New South Wales, 2000
Australia
Phone: +61 2 9876 5432